Questions and Answers
FAQs
Support questions
We understand that our clients value clear communication and responsive support during and after every project. Below are some common support-related questions to help guide you.
How can I contact your project support team?
You can reach us via admin@esothotrading.co.za or call 087 059 5423. Our support team is available during standard business hours for all client and technical queries.
Do you provide maintenance after project completion?
Yes. We offer post-construction maintenance, performance monitoring, and system support tailored to each project’s needs — including electrical, mechanical, and building systems.
What safety standards do you follow on-site?
All our operations comply with ISO 45001 Occupational Health & Safety standards, and we implement regular site audits, toolbox talks, and safety training for our workforce.
How do you manage project communication and reporting?
Clients receive progress updates, compliance documentation, and performance reports through dedicated project managers and our in-house communication system.
Can you assist in emergency repairs or urgent project requests?
Yes. We have standby teams capable of responding to emergency repairs, power failures, and water system breakdowns — particularly for municipal and government clients.
General questions
At Esotho Trading, we believe in transparency and clarity throughout every stage of a project. Below are answers to some of the most common questions about our services, capabilities, and operating standards.
What industries does Esotho Trading serve?
We work across civil engineering, building construction, energy, mechanical, and electrical sectors — serving government, parastatals, and private clients nationwide.
Are you a registered and accredited contractor?
Yes. Esotho Trading holds a CIDB Grade 9CE rating along with ISO 9001, 14001, and 45001 certifications. We are also Type 2 & 3 Asbestos Certified, ensuring all operations meet national and international standards.
Where are your offices located?
Our head office is based at Farm Moreson, Cove Ridge, East London, with regional offices and active projects in Gauteng, KwaZulu-Natal, Western Cape, and the Eastern Cape.
Do you handle turnkey or design-build projects?
Absolutely. Esotho Trading offers full turnkey solutions — from design and engineering to procurement, construction, and commissioning.
How big are your project teams?
We employ over 1,000 skilled workers, technicians, and engineers, allowing us to execute multiple large-scale projects simultaneously across South Africa.
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